Dear Patients, Parents and Guardians

These are extraordinary times and we are all having to adjust the fabric of our lives for the ultimate health and wellbeing of our shared communities.

We at Wells Orthodontics are acutely aware that our patients in both Somerset and Wiltshire are concerned about the continuity of their orthodontic treatment. I would like to reassure you that we are doing all we can to manage and mitigate any concerns and difficulties that you may have. You will be aware that local and national advice is changing hourly and daily and this applies to our profession. Therefore, on behalf of the team in Wells and Westbury I would like to thank you for your patience.

NHS England has now advised that we cease all ‘face-to-face’ contact with patients. Where necessary, please telephone the practice on 01749 675825 or email enquiries@wellsmile.co.uk. We will provide you with guidance and help allay your concerns. I would ask that you please remain patient and understanding with my magnificent staff members as we have a very limited team who are managing a large number of telephone calls and emails.

Sadly, it is inevitable that there will be a delay in routine treatment scheduling. Given these circumstances, please remember to maintain good levels of oral hygiene (e.g  twice daily inter-dental brushes, normal toothbrushing at least 2-3 times daily, maintain a soft, low sugar/low acid diet). For further helpful advice and information please see our website www.wellsmile.co.uk, like our Facebook page and follow us on Instagram. The British Orthodontic Society also has helpful advice and information, in both written and video formats, at www.bos.org.uk (click on BOS Covid 19 Advice then open Patients’ Advice).  If you are experiencing any difficulties with your appliance please telephone or email the practice and we will advise you accordingly.

Finally and most importantly, I wish you and your families good health. Please keep each other safe so that we may return to normality at the earliest possible time.

Yours sincerely

Best wishes

Paul Greatrex

Principal Orthodontist

Wells Orthodontics

If you are unable to attend your appointment there are plenty of ways to look after your brace until your next visit:

Cleaning your teeth with fixed braces

Your diet with braces