A Patient Journey

An update from Paul Greatrex, Principal Orthodontist, Wells Orthodontics

 NEW PATIENT JOURNEY

Having worked hard to make the practice safe for patients and staff, we are pleased to be able to offer emergency face to face appointments. Please only contact the practice if you have an emergency. All patients will be contacted as soon as we are able to offer routine appointments. Thank you for your patience and understanding. Please watch this short video which shows what will happen when you attend your next appointment.

COVID-19 CORONAVIRUS UPDATE 29TH MAY 2020

Practice allowed a phased reopening as of 8th June 2020

Following updated advice from the OFFICE OF THE CHIEF DENTAL OFFICER released on 28th May 2020 stating that practices can now begin a phased opening as of the 8th June 2020 we have released a new video for your information

COVID-19 CORONAVIRUS UPDATE 25TH MARCH 2020

FOLLOWING UPDATED ADVICE FROM NHS ENGLAND AND NHS IMPROVEMENT WE ARE NO LONGER ABLE TO SEE PATIENTS FOR ALL ROUTINE APPOINTMENTS.

ALL ROUTINE APPOINTMENTS HAVE BEEN CANCELLED.

THERE IS NO NEED TO CONTACT US.

WE ARE OFFERING EMERGENCY ADVICE IF REQUIRED.
PLEASE TELEPHONE 01749 675825 OR EMAIL ENQUIRIES@WELLSMILE.CO.UK

AS SOON AS WE ARE ADVISED THAT WE ARE ABLE TO SEE PATIENTS FOR ROUTINE APPOINTMENTS WE WILL CONTACT YOU.

PLEASE LIKE AND FOLLOW OUR FACEBOOK AND INSTAGRAM PAGES FOR UPDATES.

Dear Patients, Parents and Guardians

These are extraordinary times and we are all having to adjust the fabric of our lives for the ultimate health and wellbeing of our shared communities.

We at Wells Orthodontics are acutely aware that our patients in both Somerset and Wiltshire are concerned about the continuity of their orthodontic treatment. I would like to reassure you that we are doing all we can to manage and mitigate any concerns and difficulties that you may have. You will be aware that local and national advice is changing hourly and daily and this applies to our profession. Therefore, on behalf of the team in Wells and Westbury I would like to thank you for your patience.

NHS England has now advised that we cease all ‘face-to-face’ contact with patients. Where necessary, please telephone the practice on 01749 675825 or email enquiries@wellsmile.co.uk. We will provide you with guidance and help allay your concerns. I would ask that you please remain patient and understanding with my magnificent staff members as we have a very limited team who are managing a large number of telephone calls and emails.

Sadly, it is inevitable that there will be a delay in routine treatment scheduling. Given these circumstances, please remember to maintain good levels of oral hygiene (e.g  twice daily inter-dental brushes, normal toothbrushing at least 2-3 times daily, maintain a soft, low sugar/low acid diet). For further helpful advice and information please see our website www.wellsmile.co.uk, like our Facebook page and follow us on Instagram. The British Orthodontic Society also has helpful advice and information, in both written and video formats, at www.bos.org.uk (click on BOS Covid 19 Advice then open Patients’ Advice).  If you are experiencing any difficulties with your appliance please telephone or email the practice and we will advise you accordingly.

Finally and most importantly, I wish you and your families good health. Please keep each other safe so that we may return to normality at the earliest possible time.

Yours sincerely

Best wishes

 

Paul Greatrex

Principal Orthodontist

Wells Orthodontics